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Cancellation & Refund Policy

Cancellation Policy:

  1. Cancellations are only considered if requested immediately after placing the order.

  2. Once orders are communicated to vendors/merchants and the shipping process has started, cancellations may not be entertained.

Damaged or Defective Items:

  1. Damaged or defective items should be reported to the Customer Service team on the same day of receipt.

  2. The request will be entertained after the merchant checks and confirms the issue.

Product Not as Described:

  1. If the received product is not as shown on the site or doesn't meet expectations, the customer should notify the Customer Service Team within the same day of receiving the product.

Refund Processing:

  1. If a refund is approved, it may take 16-30 days for the refund to be processed to the end customer.

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